For suppliers, it implies they have strong incentives to focus on customer satisfaction as a primary corporate objective rather than as just another consequence of doing business. For customers, it is an indication they are in fact rewarding suppliers in proportion to how well they are meeting their needs. And finally, for owners and investors in the oilfield supply sector, it indicates a supplier's customer satisfaction standing can have a material impact on its ability to generate superior financial returns. For more information or to order the report please email publications@dw-1.com or call +44 1227 780999.
The Author
Doug Sheridan is Managing Director of EnergyPoint Research, Inc. in Houston, Texas. A specialist in the area of oil and gas industry global supply chain issues, Sheridan is regularly sourced for his analysis and opinions concerning the industry, particularly in the area of customer satisfaction. He holds a B.A. in economics and English from Vanderbilt University and an M.B.A. in marketing and finance from the University of Michigan's Ross School of Business.
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Marine Technology Reporter 29
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